24 Hour Helpdesk Guru Resale Rights Ebook

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Table Of Contents

24HOURHELPDESKGURU . . . . . . . . . . . . . . . . . . 1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . 4
DOWNLOADING AND INSTALLING YOUR HELP DESK SOFTWARE . . . . . . . . 5
Setting up your email address on cpanel . . . . . . . . . . . . .7
Setting Up the MySQL database . . . . . . . . . . . . . . . . .8
SETTING UP YOUR HELP DESK _ ADMIN AREA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Changing the default Admin Details. . . . . . . . . . . . . . .21
Adding Users to Your Help Desk . . . . . . . . . . . . . . . . . 23
SETTING UP THE HELP DESK . . . . . . . . . . . . . . . . . . . . 28
Setting up The Knowledge Base . . . . . . . . . . . . . . . . . .30
Setting Up Your Canned Responses . . . . . . . . . . . . . . . . .32
Admin can Add Tickets . . . . . . . . . . . . . . . . . . .35
Inside the Ticket Desk . . . . . . . . . . . . . . . . . . 39
CUSTOMISING YOUR HELP DESK . . . . . . . . . . . . . . . . 42

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Introduction

Using a help desk system will increase your customers satisfaction and they will continue to do business with you. They know they can raise a ticket and get a reply, email deliverability is unreliable and the last thing you need is for one of your customers to be “getting mad” because you haven’t replied to an email you haven’t received.

A help desk system will add value to your business; your customers will appreciate the fact that you have a help system in place and that you are serious about customer support.

When used correctly a help desk system will save you and your support staff hours of time, it will cut down on repetitive tasks and if your help desk system has a knowledge base or FAQ system integrated into it and you use it correctly your customers might not even have to go to any more trouble than actually just reading your knowledge base or FAQ section to get the answer to their questions.

A help desk system cuts out a lot of unnecessary emails, and also saves your valuable time.

There are a lot of high priced Help Desk Solutions on the market ranging from $499 down to $67, however if you follow the steps illustrated in this guide, you can have your own excellent help desk system set up and running in under 24 hours and for Free.

Other Details

- Ebook (PDF), 43 Pages
- Salespage (HTML)
- 9 Ecovers (JPG)
- Year Released/Circulated: 2010
- File Size: 4,735 KB

License Details:

[YES] Can be given away
[YES] Can be packaged
[YES] Can be offered as a bonus
[YES] Can be sold
[YES] Can be edited completely and your name put on as author
[YES] Can be used as web content
[YES] Can be broken down into articles
[YES] Can be packaged into an ebook or new product
[YES] Can sell Resale Rights
[NO] Can sell Master Resale Rights
[NO] Can sell Private Label Rights