Good Service Rules Personal Use Ebook

Table of Contents

INTRODUCTION_4
WHAT IS GOOD CUSTOMER SERVICE?_5
Takeaways 6
26 RULES OF OUTSTANDING CUSTOMER SERVICE_8
Getting in touch with you 8
Interacting with customers 11
YOU AND YOUR EMPLOYEES 16
Takeaways 20
CONCLUSION_22

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Introduction

Anyone who owns a business should know how important customer service is, especially in today’s increasingly competitive business world where it’s crucial to embrace every chance you get to stay one step ahead of your competitors.

However, knowing exactly what methods and strategies to employ for the best possible results isn’t always easy. There are many potential pitfalls, and even smaller mistakes in customer service can snowball into large issues if not dealt with properly. Hopefully, by reading this guide you’ll have a good idea about why you should make customer service a priority, as well as exactly how to go about it.

Among other things, you’ll learn:

• What good customer service is all about, and why it’s something you should prioritize in your business

• The potential dangers of not putting enough effort into your customer service

• How good customer service often leads to increased sales

• How to structure your customer service routines so it’s easy for customers to get in touch with you, minimizing frustration and delays

• What you and your staff should keep in mind when interacting with customers, and the mindset required to be able to offer stellar customer service

• How to ensure your employees deliver the best possible customer service, and what you can personally do to ensure customer satisfaction

• Why you must always be on the lookout for things to improve, and how to get ideas and feedback directly from customers …and much more!

Good customer service is all about making the customer associate your business with positive feelings. It’s about going that extra mile that your competitors aren’t willing to. There are many ways to accomplish this, and of course the ideal methods and strategies vary a lot depending on what kind of business you have. What they all have in common is focusing on the customers’ needs, ensuring they always come first.